Last updated February 2020
If you need to contact us in relation to privacy, please email our privacy officer at firstname.lastname@example.org.
The APPs contained in the Privacy Act apply to our policies regarding the collection, use, and disclosure of certain information relating to your use of the Website. For further information, you may visit the website of the Office of the Federal Privacy Commissioner: www.privacy.gov.au.
2.1 Collection of Information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.
The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, billing information and, if applicable, employment information.
Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
(a) when you make an inquiry or order in relation to goods or services through our
website described above;
(b) when you contact us in person or over the phone, such as to inquire about a property;
(c) when you purchase a property from us;
(d) from correspondence (whether in writing or electronically);
(e) through any mobile applications provided by our organisation;
(f) while conducting customer satisfaction and market research surveys;
(g) when administering any of our services; and
(h) as otherwise required to manage our business.
However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
Where you do not wish to provide us with your personal information, we may not be able to provide you with our services.
2.2 Use and disclosure of information collected
We may use the information we collect to keep you informed and updated on any of our product, service and or organisational changes. With the usage of our Website, we may send email correspondence and announcements to your email address or mobile number you provide to us.
We maintain an association with a selected group of experienced service providers in connection with residential and commercial property. We have set up co-marketing arrangements with these service providers to put you in touch with opportunities we think will be valuable. We may directly contact you to tell you about these opportunities or can share your interests and contact details with those service providers. We collect your information on the basis that you want to be contacted, by us or by them directly.
(a) You can opt-out of marketing contact at any time.
(b) As a general rule, we only process personal information for purposes that would be considered
relevant and reasonable in the circumstances.
(c) We collect, hold, use and disclose personal information to:
(d) offer and provide you with our goods and services;
(e) manage and administer those goods and services, including account keeping procedures;
(f) communicate with you, including (but not limited to), emailing you tax invoices, dispatch and
tracking information, returns and exchange authorisations;
(g) comply with our legal and regulatory obligations; and
(h) otherwise to manage our business.
We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
We may use or disclose information as specifically permitted by law. Also, if we are selling any part of our business, we may disclose information on a confidential basis to potential purchasers.
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
2.3 Protection and storage of personal information
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to the disposal of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
We endeavour to protect the security of your personal information and your choices for its intended use. We store your personal information on a secure server in Australia and use procedures designed to protect the personal information we collect from unauthorised access, destruction, use, modification or disclosure.
2.4 Access to Information, Accuracy of Information and Complaints
You have the right to request for and obtain any personal information we hold about you. A request for an amendment to this personal information is allowed should you feel that the information contains any inaccurate information.
Information may be accessed for your perusal or amendment by contacting ALAND directly. To protect both ALAND and your confidentiality and identity, you will be required to verify your identity and specify the information you would like to obtain. We will advise you in advance if any information will incur a cost to you.
The Act entitles ALAND to refuse you the access to information under such circumstances i.e. specified business imperatives and for law enforcement reasons. If we were to withhold information from you, we will let you know the reason if we can.
We ask that you advise us if any information about you changes so we can update our records.
You have a right to complain if you are unhappy with how your information has been treated and we welcome your comments. We usually respond in writing to a complaint within 30 days, unless we need more information from you to process it.
2.5 Privacy Officer Contact Details
3.1 General Website Disclaimer
The information provided at our website has been compiled for users for convenience purposes only. Any diagrams or images depicted on this Website are to give a general visual impression and are not necessarily an accurate representation or reflection of objects described. To the maximum extent permitted by law, we make no (and expressly disclaim all) representations or warranties of any kind, express or implied, in respect of or in any way connected to the Website and any information or item included on this Website from time to time. Users of the Website should make their own enquiries and consider detailed information about the specific transaction before taking action based on or in reliance upon the content of the Website.
We may provide links on our website to websites operated by third parties. We do not control nor monitor these third-party websites. We do not make any representations about and cannot accept any liability for these websites operated by third parties. A link to a third-party website on this Website does not imply that we in any way endorse the content of that third-party website. Your access to third-party websites may be governed by their own terms.
3.2 Copyright and Trade Marks
Our website may contain registered trademarks and/or trademarks which are the subject of pending applications or which otherwise are protected at law. Unless otherwise indicated, the trademarks are owned by us or the subject of a licence to us and may have protection under the laws of other countries. You are not permitted to use our trademarks except with our prior written consent.
The material on our website and on display at properties is our copyright material and is protected by copyright under the laws of Australia and other countries. You must not reproduce, frame, transmit (including broadcast), adapt, link to or otherwise use any of that content, except as expressly permitted by statute or with our prior written consent. We reserve the right to make changes, modifications, additions, deletions, and corrections to the Website, at any time and without notice.